3ds Max Asset Tracker Won’t Open

This quick fix has been tested with 3ds max 2016 and 2017 on two different systems, but I can’t guarantee it will work for you.

 

What happened?

Every now and then I’m not able to open the “Asset Tracker” in 3ds max. I’ve tried using the shortcut (shift+T) and clicking to it via the menu, but nothing happens. Apparently I’m not the only one, so I thought I’d share what I have found out works pretty great.

 

Sometimes the asset tracker window would be hiding outside the desktop area or on my second monitor. To check this, the first thing I do is to try open up asset tracking (so the window in theory would be selected). Hold down the windows button and then click your left/right arrow key a couple of times to see if it shows up on screen again.

 

If this didn’t work,  I used to deleted the whole ENU folder as suggested on Autodesk’s own site.

 

The big problem here is that while all your problems are pretty likely to go away, you’ll loose all of your customized interface settings and have to set everything up again. This can be a huge pain.

 

A more targeted solution

I’ve spend a few hours on tracking down the thing in the ENU folder that was causing this bug. I started out by just deleting stuff in the ENU folder systematically. Then I started up max to see if the bug was gone, if not: repeat. When I finally found the file that was the problem, I took the same approach and started deleting lines of “code” inside the file until the bug was gone. Slowly I narrowed it down to this line of text (marked in yellow) in the 3dsmax.ini file:

 

 

 

 

The file is just inside the ENU folder as seen below.

 

3dsmax_ini_file

 

To fix the asset tracker not opening, do the following:

  1. Close all instances of 3ds max
  2. Navigate to: C:\Users\%username%\AppData\Local\Autodesk\3dsMax\2016 – 64bit\ENU
  3. Open the 3dsmax.ini file (right click and “open with” notepad)
  4. Find the line above that I’ve marked in yellow: InstallPath=C:\Program Files\Autodesk\3ds Max 2016\ (your’s might end in 2017 or what ever version you have)
  5. Delete that line and click save

 

When you start up max the next time you’ll be met with the unit conversion pop-up (just click ok) and the template startup screen. Everything else should be intact.

 

I’m still not sure what is causing this bug, but this fix will have your asset tracking working again quickly without messing up your interface.

Jens Suhr Andersen - Architect & Founder

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